Vice President of Customer Experience

Portland, OR

Vice President of Customer Experience | 52 Limited | July 2022

How you fill your 52 weeks is your business. Helping you find your next opportunity is ours.


We are looking for a Vice President of Customer Experience  for our growing healthcare startup client based in Portland. Our client is looking for a strategic thinker and leader to build and manage their Customer Experience team. The ideal candidate will have a thorough understanding of Zendesk and is someone that thrives in a “create something from nothing” environment. This is an exciting opportunity for someone looking to get in on the ground floor of a fast-paced pre-launch startup. Interested in joining their tight-knit quickly growing team? Read below to learn more about the position. 


As a VP of Customer Experience, you will: 

— Be responsible for making sure that the company always exceeds the expectations of its customers

— Manage all aspects of customer support and service, including developing the organization’s customer service strategy, managing the overall performance of people, and directing processes that support the highest levels of customer satisfaction.

— Grow and lead the Customer Experience team


We’re looking for someone that…

— Thrives off of designing best in class customer experiences

— Has the ability to build creative and collaborative teams

— Has a thorough understanding of Zendesk

— Is skilled in people management and has a strong emotional Intelligence

— Has experience with customer service strategy, specifically introducing technology for scale, and moving the company forward through the use of technology versus just hiring more bodies


Bonus points to candidates that… 

— Come from the healthcare sector and have worked with employee benefits, health insurance, direct with patients or all of the above

— Have a background in patient data privacy regulations (HIPAA)


We know that experience is gathered in many ways. If you have a demonstrated ability to fulfill the job duties but got there in a different way, please apply.


Salary / Pay range:

— $155,000-$175,000/ Year, DOE

— Pay is TBD based on experience and skillset. The amount above is an estimated range.


Why Work with our Client:

Our client’s core values align closely with ours here at 52 Limited. They are a group of passionate and unique thinkers and do-ers. Everyone who works within this startup environment is collaborative and are empowered to have ownership over the role they play. With high emotional intelligence, and offering the ability to raise a hand and say “I need assistance here” or “Ope, I made a mistake and need support in correcting it”, this start up agency puts their people first. Outside of this, they’ve got a few key perks they offer as well: 


— Medical and dental coverage through Moda Health

— $200 stipend for personal workspace needs

— Remote work possible

— PDX perks:

* Located in SE Portland, their space was designed and built out during COVID-19 with a number of enhancements to create a safe place for employees to work

Bus & MAX lines nearby

Easy access to downtown, local parks and major freeways

Free on-site parking

Ample bike parking and showers on-site

Full kitchen with coffee bar


Why 52 Limited:

52 Limited is a digital staffing agency with an industry-leading focus on the creative + technology space. We exclusively place tech and creative talent in direct-hire, contract-to-hire, and contract roles 


52 Limited’s reputation in the recruiting industry is unparalleled in the Pacific Northwest. While we're headquartered right here in Portland, our tenured team routinely places world-class talent from all over the West Coast and Texas.  We work with some of the most forward- thinking and recognizable clients in Portland, Seattle, Los Angeles,  Austin, and beyond. To learn more about our team, visit www.52ltd.com/our/story


We are committed to fostering a people-first candidate experience that benefits our talent, clients, and community. 52 Limited encourages a diversity of applicants of all backgrounds and identities to apply. Let us know if you need a reasonable accommodation during the application or interview process.